Industry Disruptors: How Today's Leaders Are Winning the Retail Game

The North American Retail Hardware Association (NRHA), a trade association dedicated to helping independent home improvement retailers become better and more profitable, held its annual NRHA All-Industry Conference in conjunction with the National Hardware Show.

The conference included a series of educational seminars, networking opportunities and a speaker lineup that offered valuable insights into industry topics and trends. The NRHA Village served as home base for the Conference and offered a meeting point for all independent retailers, manufacturers and distributors to network. The NRHA Village also featured the Village Stage, where seminars and awards presentations took place. The Conference highlighted news, trends and product knowledge, the industry in evolution and other industry-specific topics.

The theme for the 2020 NRHA Conference is "Industry Disruptors: How Today's Leaders Are Winning the Retail Game." To thrive in today's market, retailers need to be future-focused and strategic. Join the North American Retail Hardware Association (NRHA) for insights from wholesale executives, successful retailers and industry experts who know disruption is the key to winning.

The North American Retail Hardware Association (NRHA) helps independent retailers grow through this evolution and successfully brought together retailers, wholesalers and manufacturers at the Show to discuss proactive measures to stay ahead and continue innovating.

For more information, visit

NHS proudly welcomes our Keynote Speakers for 2020

Updated education program content for NHS postponed dates (September 1-3, 2020) coming soon! This September, retailers, wholesalers and manufacturers will gather at the North American Retail Hardware Association (NRHA) All-Industry Conference at the National Hardware Show (NHS) to connect, evolve and push industry standards further than before.


How Independents Are Still Disrupting, a Conversation With Dan Starr

Dan Starr, President and CEO, Do it Best, NRHA All Industry Conference

Do it Best president and CEO Dan Starr takes the stage to talk with NRHA executive vice president Dan Tratensek about the future of the industry and the opportunities that are available for independents to innovate, compete and win in their markets. In this exclusive presentation, attendees will understand the value that the independent model brings to the industry and how the most successful retailers stay relevant through disruption.

About Dan Starr: Dan Starr has served as president and CEO of Do it Best Corp. since 2016. He previously served as the co-op's director of human resources and general counsel before being named vice president of human resources in 2006 and executive vice president and chief operating officer in 2012. Starr is only the fifth CEO in the company's history.

10:00AM – 10:45AM

Employees First: Disrupting Assumptions for More Loyal Customers and Stranger Sales

Kevin Hancock, CEO, Hancock Lumber, NRHA All Industry Conference

Hancock Lumber CEO Kevin Hancock discusses the social and economic benefits of creating an employee-centric company. The first mission of work should be enhancing the lives of the people who do it. Hancock explains how starting the flywheel of corporate success with the employee experience creates enhanced results for customers, communities and corporations. In this presentation, Hancock revisits and reclassifies several long-standing assumptions about business.

About Kevin Hancock: Kevin Hancock is the CEO of Hancock Lumber, a 172-year-old lumber operation in Maine with 10 retail stores, three sawmills and a truss plant. The business has earned the "Best Places to Work in Maine" award six times, and it was also recognized as the Maine Family Business of the Year and received the Governor's Award for Business Excellence. In addition to leading his family's business through the sixth generation, Hancock is a public speaker and an award-winning author.