NRHA All-Industry Conference Offers Speakers and More at National Hardware Show®

Apr 18, 2016

(NORWALK, Connecticut, April 18, 2016) — While there will be plenty to see on the Show floor during the National Hardware Show®, Wednesday, May 4 - Friday, May 6 at the Las Vegas Convention Center, don’t forget to step out into the main lobby to see everything the North American Retail Hardware Association (NRHA) has to offer during its All-Industry Conference.

NRHA’s mission is to help independent hardware stores, home centers and lumberyards become better and more profitable merchants. NRHA hosts the NRHA All-Industry Conference in conjunction with the National Hardware Show, featuring a variety of speakers and awards ceremonies attendees won’t want to miss.

After moving to the Show floor last year, the NRHA Village will be back in the lobby for 2016. This easy-to-access location makes it convenient for attendees to stop by for a Village Stage event or just to chat with an NRHA representative and learn more about the organization’s mission and the services it offers.

“NRHA is excited and proud to be able to bring this group of presenters to the Show this year,” says Bill Lee, NRHA’s president and CEO. “You’ll find a complete program of seminars, events and networking opportunities just for independents. Your days at the show will be filled with great ideas to take home.”

See below for the schedule of speakers & seminars on the NRHA Village Stage. For a full stage schedule, including awards ceremonies and more, visit

Wednesday, May 4th

8:45 am - 9:00 am

NRHA Village Stage Opening

9:30 am - 10:15 am

What's the Best Way to Pay?

Speaker: Donna L. Embry, chief payments advisor, Payment Alliance International Examine the revolution occurring in the mobile consumer, such as new mobile payment trends, and what retailers must do to meet the expectations of this omni-channel buyer. Topics include mobile, loyalty, legislation, EMV, millennials and more. The "Age of Anxiety" is defined as trying to meet tomorrow's technology with yesterday's tools. Learn how to compete effectively in this explosive environment.

10:30 am - 11:30 am

KEYNOTE - Succeeding in Spite of Walmart: Understanding 'the Wal-Mart Effect' and Using it to Your Advantage

Speaker: Charles Fishman, author, "The Wal-Mart Effect" Award-winning investigative journalist Charles Fishman has been reporting on and analyzing Walmart for a decade. In this keynote speech, Fishman will lay out the surprising and dramatic ways that one of the largest companies in history is changing, what those changes say about the American economy — and the hazards and opportunities that presents for Walmart's competitors.

1:00 pm - 1:45 pm

Think You're Meeting Your Customers' Expectations? ...Don't Count on It!

Speaker: Jim Robisch, senior partner, The Farnsworth Group In this session, Robisch will delve into changing customers' expectations and how dealers are and are not meeting them. The market has been stable for quite some time and the majority of dealers have benefited with growth and profits, however, this market stability has also created a false sense of security and accomplishment. Even though the market is stable, customers and competition continue to change at a quickening pace. New generations are growing into a "new" target market and their unique expectations have arrived with them. All market segments are evolving. The new competition is responding. So, don't get too comfortable if you think you are meeting your customers’ needs.

3:00 pm - 3:45 pm

Why Mobile is Bigger than Web to the Home Improvement Market

Speaker: Pat Murphy, vice president, Mobinar Millennials have overtaken the baby-boom generation. What does this mean to this industry and how will this impact your business? Both retailers and brands must adapt to this seismic shift or risk the chance of losing to your more mobile savvy competition.

4:00 pm - 4:45 pm

Cyber Attacks on the Rise! Learn How Your Business Is at Risk and How to Protect It Better

Speaker: Carl Dent, SCLA, vice president of claims, Member Insurance Agency, Inc. Did you know VISA reports that 85% of data breaches involving credit cards are from small business? A study cited by the U.S. House Small Business Subcommittee on Health and Technology reports that 60% of small businesses shutdown within six months of being victimized by cyber crime. In this seminar, you will learn about data breach and cyber liability, coverage for data breach liability, and how to protect your business from going out of business. You'll learn about the laws protecting consumers and business and the exposures you face as a business owner. In addition, you'll receive valuable cyber liability and data security resources. Cyber attacks rose 300% in 2012 from the previous year. It's critical for owners to learn how to protect themselves.

5:00 pm - 6:30 pm

NRHA Independent Retailer Reception

Presented by NRHA/Hardware Retailing magazine NRHA invites all independent retailers attending the National Hardware Show® to stop by the NRHA Village for a networking reception upon close of the show floor. Mix and mingle with fellow independent hardware store, home center and lumberyard owners and NRHA staff in a casual and welcoming setting. RSVP to to attend.

Thursday, May 5th

9:00 am - 9:45 am

Retailer Panel: My Leadership Journey

Presented by NRHA/Hardware Retailing Moderator: Scott Wright, executive directory of RLI, NRHAPanelists: Jim Rivas, director of retail operations, Friedman's Home Improvement; Christian Herrick, president and CEO, Randy's Do It Best Hardware; Josiah Gates, director of retail innovation, Aubuchon Hardware

The next generation of independent home improvement retail leaders is here! Hear how three of today's young retail executives navigated their own leadership journeys and what they are doing to help foster a culture of leadership development in their stores.

10:00 am - 10:45 am

KEYNOTE - The Road to Recovery: Key Initiatives Driving the U.S. Economy and Home Improvement Industry

Speaker: Mark Herbek, Cleveland Research Company The US home improvement industry has grown by 5% annually since 2012, with similar growth rates likely over the next 2-3 years even as non-residential and consumer retail markets likely exhibit slower growth during this period. Home improvement categories should be a key focus for both suppliers and retailers over the medium-term, and an area where incremental investment and focus should generate further upside sales and profits. Please join Mark for an in-depth review of the U.S. economy, home improvement market recovery to date, and merchandising initiatives (assortments, social media, online, etc) that can help your business realize its full potential.

11:00 am - 11:45 am

How Innovative Store Design Can Supercharge Your Bottom Line

Speaker: Dale Hoover, president, Anza Environments Is your store environment working to its full potential in your sales equation? Can store design really make a difference to your bottom line? This engaging session will examine the powerful role retail design plays in the context of today's more savvy and digitally empowered consumers, using a case study of an award-winning large format dual path home improvement store. We will demonstrate how your store can thrive in today’s hyper competitive market and achieve double digit growth by applying advanced thinking, innovation, and renovation.

2:00 pm - 2:45 pm

Understanding the Smart Home Category and Positioning for Future Success

Speaker: Tom Stimac, chief innovation manager for GE Lighting and Steve Hegenderfer, director of development programs for Bluetooth Industry experts estimate 34 billion devices will be connected to the Internet by 2020. This could mean significant growth for connected home products over the next few years. Join GE Lighting to discuss the state of the industry and ideas for developing a path to growth in this category. Friday, May 6th

9:00 am - 9:45 am

Last Chance Look from the Show floor: NRHA Panel

Moderator: Allison DeWitt, director of member services, NRHA A group of representatives from the NRHA will share their favorite areas and memories from this year's show so you can go grab one final look before it's too late.

About the National Hardware Show®           

The National Hardware Show® celebrates a rich history spanning 71 years of serving the home improvement marketplace. From its early beginnings in New York during the post-World War II housing boom and eventual move to Chicago in the 1970s, to today’s current location in Las Vegas, the National Hardware Show continually evolves through the industry’s involvement, commitment and passion to improving America’s quality of life through their homes. Today, the National Hardware Show is the place for global manufacturers, associations, organizations and the media to unveil their new products, ideas and insight to a broad spectrum of home improvement resellers. For more information on the National Hardware Show, visit

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