FAQ's

What is happening with the National Hardware Show?

NHS 2020 scheduled for September 1-3 in Las Vegas, Nevada - has been canceled due to industry and market circumstances. While we cannot convene in person in 2020, the NHS team is launching the 2020 National Hardware Virtual Show, an all-virtual event occurring October 12-15, 2020 to serve the hardware & home improvement community.

In the coming weeks, our team will be rolling out additional information on the 2020 National Hardware Virtual Show, dedicated to providing industry relevant education sessions, networking and direct appointment setting, matchmaking, and product showcases and launches to keep the hardware & home improvement industry growing.

Cancellation Policy

Attendee Policy: All amounts paid to attend the Expo or conference/education to date for the May 2020 National Hardware Show will be refunded in the next 30-45 days. If you do not receive a refund, please contact customer service at 888-425-9377 or 203-840-5622.

Exhibitor Policy: All amounts paid for exhibit space or media to date for the original May 2020 National Hardware Show or postponed September 2020 event will be or can be credited and used as follows:

  • Towards participation in the 2020 National Hardware Show Virtual Event (Dates TBD)
  • Towards participation in the May 11-13, 2021 edition of the National Hardware Show

The credit can be applied to your outstanding balances for any event for which you are already contracted to participate or to new contract(s) listed above. If you have any questions or would like to discuss your options further, contact your NHS Sales Representative.

How do I cancel my hotel reservation?

For reservations at made through Connections Housing, the official housing company for the National Hardware Show, your hotel reservation will be fully refunded in 5-7 business days and you should receive a communication regarding this matter. For any additional questions, please contact Connections Housing directly at:

How do I cancel my flight?

The National Hardware Show does not handle changes or cancellations regarding airfare. Please contact your airline directly to make any changes to your flight(s).

What do I do about my orders placed for NHS 2020 (ie. Shipping of freight, storage, catering, etc)?

Freeman Customer Support:

Freeman Event Technology:

Freeman Exhibit Transportation:

Las Vegas Convention Center:

  • (702) 892-0711

What are the next event dates and times?

National Hardware Virtual Show

  • October 12-15, 2020

National Hardware Show 2021

  • Tuesday, May 11, 2021 9:00am – 5:00pm
  • Wednesday, May 12, 2021 9:00am – 5:00pm
  • Thursday, May 13, 2021 9:00am – 1:00pm

Questions?

For any questions related to the 2020 NHS Virtual Event, we invite you to contact our customer service team directly at 888-425-9377 or 203-840-5622, a member of the NHS Show Management Team, or your NHS Sales Representative.

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